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Care Coordinator Wanted! (Ellensburg, WA)


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compensation: $20.03/hour + $300-$600/month health insurance stipend
employment type: full-time
non-profit organization

The Care Coordinator will be part of a small team responsible for driving KCHN’s work forward. This position is 100% funded and dedicated to the Washington State Department of Health Care Connect program. Care Connect Washington is a program for people who have either tested positive for COVID-19 or have been exposed and need support to isolate or quarantine at home. To make it possible for people in isolation or quarantine to stay home, Care Connect Washington will provide acute care needs that include personal care kits, nonperishable food kits, and fresh food orders delivered to their homes. If other essential needs are identified, such as financial assistance for paying bills, a local care coordinator will work with them to either apply for local resources or services they may be eligible for, or provide direct assistance in paying bills such as rent, mortgage, and utilities. When isolation or quarantine ends, the care coordinator can connect people to longer-term local services to support ongoing health and social needs. The position is responsible for identifying those with acute needs and providing resources for those services.
• Bachelor’s degree from four-year college or university in social work, social science, or related field and at least 2 years of relevant work experience in care coordination, case management, or related field; OR equivalent combination of education and experience
• Current driver’s license and auto insurance
• Demonstrated communication and collaboration skills
• Experience working with underserved or vulnerable populations
• Proficiency in communication technologies (email, cell phone, etc.)
• Demonstrated organization skills
• Community Health Worker certification or willingness to obtain
• Experience working in health or social services
• Experience or knowledge in care coordination models and programs
• Evidence of essential leadership, communication, education, and counseling (e.g., Motivational Interviewing) skills
• Ability to speak a relevant second language
• Experience in data entry and reporting
• Local knowledge about and connections to community health care and social welfare resources
• Knowledge of how social determinants like transportation, housing, employment, etc. affect health
• Demonstrated ability to work individually and as a member of a team
• Experience working with electronic health records (EHRs)
• Strong communication and interpersonal skills
• Ability to work well with various types of professionals, sectors, and sometimes difficult individuals
• Strong analytical and critical thinking skills
• Highly organized with ability to keep accurate notes and records
• Knowledge of HIPAA rules and regulations as related to the continuation of care
• Ability to work independently and as part of a team, and take directions as needed
• Ability to create and maintain positive working relations
• Ability to thrive in and adapt to a dynamic, changing environment
• Proficient user of Microsoft Office programs
• Proactively continues to educate self on providing quality care and improving professional skills
• Proactively acts as an advocate, responding with empathy and respect to resolve individual and family concerns, and recognizes opportunities for improvement to meeting those concerns
• Core values consistent with a client-centered approach to care
• Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal, and nonverbal
• Demonstrates a positive attitude and respectful, professional customer service
• Serve as the contact point, advocate, and informational resource for patients/clients, care team, family/caregiver(s), and community resources
• Regularly check electronic records to identify individuals who qualify for the program and contact those individuals
• Track services to clients using the provided EHR to document and track progress and outcomes
• Review contract tracing and case investigation information and track changes in client symptoms or needs in the EHR
• Follow-up and ensure loop is closed on referrals to support client essential needs and supplies by documenting regularly in the EHR
• Make prompt referrals to local housing agency for housing insecurity needs
• Connect patients to relevant community resources and provide referrals, with the goal of enhancing patient health and well-being, increasing patient satisfaction, and reducing health care costs
• Provide culturally and age-appropriate care for population
• Work with the Care Coordination team to increase continuity of care by making referrals to the team as needed
• Promote timely access to appropriate care
• Accurate and timely documentation in EHR system
• Acknowledge patients’ rights on confidentiality issues, maintain patient confidentiality, and follow HIPAA guidelines and regulations
• Attend weekly and monthly team meetings, and attend all Care Coordinator and/or Care Connect training courses and meetings
• Provide feedback for improvement of the Care Connect program
• Serve as a representative of the KCHN; establish and maintain positive relationships including other nonprofits, healthcare agencies, healthcare professionals, and community members
• Other duties as assigned by supervisor

If interested, please send resume, cover letter, and at least 3 professional references to alicia@healthierkittitas.org by Sunday, October 17, 2021!

  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7383582679


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